Jack Haughney, MBA

While managing the ongoing and everchanging pandemic conditions, health systems nationwide have been tasked with delivering the highest level of care while trying to stay afloat in a market so disrupted in the way care can be delivered. The popularity of remote consultation and telehealth has risen tenfold and continues to put pressure on incumbent healthcare systems to meet these new demands of the market. While new care pathways may appear a threat to healthcare systems, they also provide a competitive edge for incumbent healthcare systems to establish a fully-integrated healthcare ecosystem. From a digital front door to determine and guide to best options available, to a digital directory on-premises, and touchless navigation to their final destination, the rise of digital health has accentuated the concept of care delivery at the convenience of the consumer.

With this shift in the administration of care, one of the driving factors for health system retention will be in the way that they engage their consumers during and after their visits to the hospital. Whether it be in coordinated transportation and parking availability to streamline arrivals, or smart-desking for room occupancy and faster triage, healthcare systems need to revisit measures being taken towards a better consumer experience - then reimagine them.

With this in consideration, LTTS’ Integrated Building Experience Management System (iBEMS) is specifically designed to bridge the gap between healthcare and technology innovation. Codeveloped with Microsoft, iBEMS’ benefit works two-fold with its occupant-friendly engagement tools that enhance the visibility of your facilities and executive teams. iBEMS is cloud-hosted to aggregate data from all areas of your campus (or multiple campuses) to provide real-time updates on system performance and areas requiring attention. All data aggregated is fed directly to iBEMS’ Core Platform to be accessed and reviewed by facilities and management teams 24/7. With the Core Platform available via Web or Mobile Application, facilities team members are ready-capable and well-informed on any issue that may arise - regardless of the location they find themselves in. The Core Platform consolidates the responsibility of facilities management teams to a single interface, and uses AI/ML to provide actionable insights on operations. As a building management system, this data can be used for utilization analytics, energy management and even the predictive maintenance of critical assets.

Using a rule-based “system of systems” approach, iBEMS analyzes designated areas by constraints set by the user, in most cases Executive management. Executives can review past data, stored permanently in the cloud, for evidence-based decision making and establishing acceptable thresholds for all types of facility operations. Through the use of a digital twin and real-time system data, performance algorithms can identify anomalies and simulate resolutions digitally to provide confidence in decision making. Instead of reactive decision making, iBEMS uses sensors on critical assets to proactively alert facilities management teams when they are experiencing unusual conditions (power, noise, vibration, utilization). Facilities management teams receive notification of these conditions and are afforded the time to address prior to any untimely shutdown. With the Core Platform, FM teams are provided more agility and more information, to be sure no problem goes unaddressed. Lastly, using AI/ML for data analysis, iBEMS continues to train itself with additional data points to make it increasingly easy for management to discern normal operational levels and make well-supported, leaner decisions YoY.

When it comes to implementation, iBEMS is entirely customizable to the needs of the user and their individual roadmap. Depending on client focus areas, this can be any combination of iBEMS’ 300+ patient-friendly use-cases, and additional modalities can be implemented anytime the need arises. iBEMS’ microservices architecture allows for frequent updates and enhancements with little to no downtime. This is especially important because given the nature of healthcare, downtime can be extremely costly. A microservices architecture also allows for the continuous improvement of the platform, and fosters a joint collaboration between LTTS/client in piloting additional technologies and driving further innovation. Finally, iBEMS can act as its own standalone BMS, or integrate with existing legacy systems without disruption.

To summarize, LTTS iBEMS’ is the perfect stepping stone for health systems to harness the technologies available for making better decisions, better conclusions, and better investments. iBEMS brings together a better consumer-experience, OP-EX optimization via energy management, and predictive maintenance using AI/ML to eliminate unexpected system failure. It is both a consumer-facing solution as well as an internal operations optimizer.